Cátia Filipa Costa Mateus

Compliments, Suggestions and Complaints

Your feedback is important to us. Complaints and suggestions help us grow and improve our policies, processes and systems. Likewise, compliments help us understand when we are meeting and exceeding our performance and service standards.

Complaints

The Instituto Politécnico da Guarda (IPG) is committed to:

The confidential treatment of personal data and information;
A timely response to complaints;
Ensuring that the complainant will not be harmed because of the complaint;
Involve only the resources necessary for the proper handling and resolution of the complaint.

Anonymous complaints are accepted, but their resolution can sometimes be conditioned, for they don’t allow to assess additional information that may be important for their resolution. The lack of a contact also makes it impossible for IPG to transmit the treatment and resolution of the reported situation to the complainant.

REASON FOR CONTACT

Name

Email

PROFILE

SUBJECT

MESSAGE

Attachment (OPTIONAL. PDF. 1MB)

I declare my express consent to the processing of my personal data, to be carried out by the Instituto Politécnico da Guarda, for the administrative management of the procedure. I declare that the withdrawal of consent does not compromise the lawfulness of the treatment carried out based on the previously given consent.

I accept the Privacy Policy.